
10 ways to tell your customer experience & engagement strategy is behind the times
2016 is fast approaching and this time of year presents us with a chance to reflect. How did your marketing and customer engagement efforts pan out…

2016 is fast approaching and this time of year presents us with a chance to reflect. How did your marketing and customer engagement efforts pan out…

We talk to Doug Stewart about his inspirations in business, and find out if there is anything he would have done differently given the chance.

Almost two weeks after the event, the Association of British Insurers (ABI) has finally put a price tag on the havoc wreaked by Storm Desmond: the…

Mass migration has driven down the wages of workers in low-skilled jobs in the service industries, according to research by the Bank of England.

Younger consumers developing taste for gin despite its reputation as a drink for over-40s suburban couples, survey finds

The weekend will see shoppers spend £2.2m a minute

Can you remember a time before wireless network connectivity? When meetings were done face-to-face in imposing boardrooms, ballpoints were akin to iPads, and you had to…

Let’s face it, as much as we might like to plan our work and space it out, there are some weeks where everyone seems to want…

Sports Direct is to review all agency worker terms and conditions after the firm was criticised for its employment practices.

Christine Lagarde, the head of the International Monetary Fund, has been ordered to stand trial on negligence charges over her handling of a €403 million payout…

US tech firm has stepped up lobbying efforts with $3.5m charm offensive to persuade EU to drop punitive action over alleged abuse of monopoly position

The energy firm has been penalised by Ofgem for sending out inaccurate bills and failing to deal with complaints properly

Employers considering payrolling benefits need to tell HMRC by 21 December if they intend to make the switch in April 2016, to minimise the problems on…

A new educational record was set in 2015 as 532,000 young people were accepted into British universities and colleges, according to UCAS, a 3.1 per cent…

UK retail sales increased by 1.7% in November, helped by pre-Christmas spending, official statistics show.