John Cole

John Cole is a seasoned expert in BPO and contact centre operations. He has worked with global brands and leading retailers, helping them scale customer support and improve service delivery. With deep experience across sectors such as eCommerce, utilities, telecom, and financial services, John has led transformative projects. One of them was establishing a contact centre in Madagascar that saved Uber €6 million annually.

As part of upcoming changes to the UK government’s employment bill, agency workers look set to be included in a ban on so-called “exploitative” zero-hours contracts.

Expert View: Simply Contact’s John Cole On the Strategic Rise of Nearshore BPO

13 May 2025 Opinion John Cole 0 Comments

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