Excelling at Customer Experience provides a rare opportunity to beat larger competitors in a direct comparison. SMEs can grab a bigger slice of the pie by designing a superior Customer Experience – in just four steps.
Category: Advice
Business advice to help you grow your SME and small & medium sized company and help you grow your company
New Year, new brand: Five things you should know before you rebrand
It’s a new year and you’ve decided to give your company a much needed brand boost and consider an improved image, but where do you start? BM Columnist and MD of Matchstick Design, Laura Faulkner, explains the five things you need to do when considering a rebrand.
Seven steps to grow your business in 2015
When you think of business growth, cutting your costs isn’t the first tactic that springs to mind. It’s all too easy to focus on the ‘sexier’ sides of the business such as sales and marketing, but business costs in essence are just the other side of the same coin.
Finance tips for the New Year
With UK self-employment at a record high and the deadline for online self-assessment tax returns looming at the end of January, now is the time to spring clean your finances ready for the year ahead.
Making sure you stick to your resolutions
Many people have resolutions on the brain during this time of year.
8 Smart Things Super-Productive People Do Each Morning
The super producers know how to start their day and finish tasks, even before lunch. This sets the tone they need to stay productive all day.
A partridge in a pear tree – but is it subject to tax or VAT?
With Christmas in full swing and festive songs all around – including the classic “The Twelve Days of Christmas”, have you ever wondered what tax would be applicable on all of those gifts that he sends?
‘Tis the season to be jolly but remember the tax implications
‘Tis the season to be jolly, and for business owners, that often means celebrating the festive season with gifts, an annual Christmas party, or even just by decorating with some tinsel around the office.
Claiming tax relief on charitable donations
Around the festive season you may be thinking of donating some money to charity from your business – or if you’re already doing this, you may be considering renewing or increasing that annual charitable pledge.
All you need to know about VAT regulations for websites selling digital downloads
Do you run a small ecommerce business selling e-services or digital downloads? If so, you need to read what’s required from you after 1 January 2015 when the new European Union (EU) VAT legislation comes into effect.
Michelle Mone: Standing out from the crowd
The aim of any business is to sell more than your competitors. But for this to happen, you need to remind your customers why they should buy from you rather than a rival. So ask yourself, what is it about your firm that is distinctive?
The jobs SME owners love to hate… and how to outsource them
Delegation has had a makeover. It’s now called outsourcing and, amongst the small business set, it’s rather a la mode. Why? Because all kinds of new sites and apps are making it easier for SMEs to grow, without having to actually grow – if you see what I mean. Businesses can expand on a modest budget by making the most of skilled professionals based off-site, who’ve shunned the daily grind for rural idyll or to live the dream abroad.
Remote Working – 5 Mistakes Businesses Make
For many people, remote working is often regarded as some kind of idealistic dream that theoretically could be the key to a happy, efficient workforce, but when it comes to the practical implementation would actually be riddled with problems.
How to shine in a new job
Many people think about a career change at New Year but how can they make the best impression when they secure the job of their dreams?
Be a remarkable boss
Employees quit bad jobs…and they definitely quit bad bosses. Here’s how to be the boss no employee will want to leave.
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