Consumers are expecting more from the companies they do business with. They want to go further than just a transaction, they want a relationship; a human, authentic experience.
Category: In Business
Advice on growing your small and medium sized business, SME, in the UK. Hiring and managing staff and finance plus marketing all on one website
Mindfulness as an organisational strategy
Whether it is Newton and the apple or Fleming and mould or Roentgen and the X-Ray, ground breaking results are gained by intelligent people being conscious of their surroundings and applying a new perspective to observations.
How to set up your business in the UK post-Brexit
The Vote-to-Leave has created an uncertain economic environment for many foreign businesses looking to establish themselves in the UK.
How to avoid common CRM pitfalls
Customer Relationship Management (CRM) solutions are nothing new; the market was estimated to be worth $26.3 billion in 2015, a 12 per cent increase since 2014. However, many businesses simply see checking off the CRM box as job done.
Share what you know and doors will open
Have you found a work-around for a common issue in your field? Are you just back from an industry conference, with some insights on the latest trends?
10 ways for SMEs to save money on banking
“A journey of a thousand miles starts with a single step”, as the philosopher Lao Tzu said. But that first step is also one of the hardest to make, because we have to overcome our inertia. Perhaps this explains why over 90 per cent of SMEs get business loans from the bank where they hold their current accounts, and don’t look around for better deals.
3 reasons you should keep your business and personal bank accounts separate
When you’re starting out in business, it can be tempting to run all of your finances through your personal bank account, rather than going through the hassle of setting up a separate account for your business.
The changing landscape of SME lending
According to the Federation of Small Businesses, 99.9 percent of the 5.4 million businesses in the UK are SMEs, and they generate roughly half of the total turnover in the private sector and employ approximately 60% of the UK workforce.
How to write a winning business competition award entry
Winning an award can provide a powerful boost to your business. Not only will it give your company exposure in front of other businesses, potential customers and investors, but celebrating successes is also invaluable when it comes to team morale and staff engagement.
Top tips for dealing with late customer payments
Every small business will encounter a late payer. There will be times when this leaves SMEs struggling with their own cashflow due to the payment gap between products or services delivered, and invoices paid.
PA’s called upon to get really personal with tasks including dumping girlfriends
If you thought the role of a personal assistant was limited to booking tickets, scheduling appointments and taking calls, think again.
SMEs need to do more to keep up with their customers or risk losing out
Today’s consumers are time-poor, so when it comes to shopping – whether it’s for a pair of shoes or an electrician, convenience and speed shape their choices. In fact, customers are increasingly embracing a digital lifestyle to help ease their hectic lifestyle.
The six elements of a great leader
When I speak from the stage about leadership, I often start by asking the audience three questions….
Bitcoin – where does it stand now?
By now most people will have heard of Bitcoin, but the e-currency that can be used for online payments has yet to make a massive impact on global markets. Some believe that it has the potential to sweep the world in a similar way to email. This is yet to happen, though. So what is the current state of play? And how far off is a Bitcoin future?
Ten tips for new leaders
It can be daunting for any new leader in business, politics or sports – as all eyes will be on them and the expectations from others will be high.
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