In a statement, the retailer confirmed that a selection of its bestselling fashion ranges is now available for home delivery across England, Scotland and Wales. Deliveries to Northern Ireland are expected to resume “in the coming weeks”.
The phased return of services will also include click and collect, next-day delivery, nominated-day delivery and international shipping, all of which are due to be reinstated gradually. M&S said it will continue adding more fashion, home and beauty products to its website each day.
The attack, which severely disrupted M&S’s digital operations, has overshadowed the retailer’s recent turnaround progress. The company has estimated the incident will cost it £300 million in operating profit this year.
While M&S has not disclosed the full technical details of the breach, it has acknowledged that online trading was “heavily impacted and remains in recovery phase”.
The resumption of online services marks a significant milestone in M&S’s efforts to restore consumer confidence and stabilise its digital operations after one of the most damaging cyber incidents in its recent history.
Jamie Young
Jamie Young is Senior Reporter at Business Matters, covering SME finance, employment law and Westminster policy since 2016. He has reported on every Budget and Autumn Statement since 2018, helped make sense of the 'covid era' and the bounce-back loan scheme from launch through the fraud investigations, and broke the magazine's coverage of the 2024 late-payment reforms. He joined Business Matters straight from completing his BA in Administration from Exeter University and is NCTJ-qualified. Reach him at jyoung@cbmeg.co.uk
