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Seb Maley, CEO of IR35 tax and compliance firm, Qdos, commented: “This report makes for damning reading, and it exposes just how bad things have gotten over the last five years. Despite astronomical investment in its customer service offering, HMRC has fallen well short. All taxpayers – whether self-employed or employed – are getting a raw deal. “The NAO is right to call out HMRC’s customer service levels, which have nosedived in recent years. The concern is that while the help and support HMRC offers taxpayers worsens, the tax office’s approach to policing non-compliance becomes more aggressive. It doesn’t stack up.”
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Britons Spend 800 Years Waiting to Speak to HMRC

Taxpayers spent nearly 800 years waiting on hold to HMRC last year, as the spending watchdog criticizes the decline in customer service and the inefficiency of…