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In Business

AI & robots hold the key to transform customer service

More than two thirds of business decision-makers in senior management positions say that AI speeds up the resolution of customer queries, according to a recent survey.

Solo or team
Business

Working as part of a team vs working solo

When it comes down to working, it is very much down to the individual as to whether they work better within a team or by themselves.

bbc
News

HMRC defeats BBC presenters in IR35 Tribunal

HMRC has defeated three BBC presenters in an IR35 tax tribunal ruling which is expected to have significant repercussions for the broadcasting industry.