Business
Call Recording: A Key Tool for Quality Assurance in Customer Support
Implementing call recording for quality assurance is one of the best ways to achieve this.
Thursday 5 November 2026
Implementing call recording for quality assurance is one of the best ways to achieve this.
Embarking on a career in personal training is an exciting and rewarding journey, offering the chance to transform lives through fitness and health.
Shamus McGuire is a seasoned healthcare executive from Randolph, New Jersey, with over 28 years of experience in the industry.
The arrival of generative AI is going to have significant ramifications for virtually every industry on Earth. One of its biggest impacts will be felt in…
Ed Johnson is the CEO and Co-Founder of PushFar, the world's leading mentoring platform.
London-based Gaussion raises £9.5 million to advance its pioneering battery charging technology, backed by Autotech Ventures, BGF, and UCL Technology Fund.
HS2's latest accounts disclose a £6.2 million IR35 bill, sparking criticism over the effectiveness and financial impact of Off-Payroll reforms in the public sector.
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Indian business group Bharti Global acquires a 24.5% stake in BT from Patrick Drahi’s Altice UK. Bharti Global, now BT's largest shareholder, confirms it has no…
UK inflation is expected to climb to 2.3% following the Bank of England's recent interest rate cut. Analysts watch for economic signals under the new Labour…
The CEO of Sainsbury's and Usdaw's general secretary warn that without reforming business rates, 17,000 shops and 42,000 jobs could be lost in the next decade.
HMRC admits £19bn in unpaid taxes is unlikely to be recovered, with taxpayers facing increased call waiting times and cut-offs. Missed customer service targets highlight ongoing…
Gather, an investment app backed by Arsenal footballer Jorginho, enters administration after failing to repay a £3.2 million loan from the government's Future Fund, leaving taxpayers…
One of the good things about online gambling websites is that they are always looking for ways to improve player satisfaction and build loyalty.
Attending a black tie business event requires careful attention to attire. As a formal and elegant affair, it is important to dress professionally and appropriately.