Category: Advice

If your doing something wrong your customers may leave you, heres how to stop that from happening.

These days there are so many online tools and services for small businesses and entrepreneurs out there it can be confusing and hard to know where to turn. In this article Elance’s UK country manager Hayley Conick examines which tools should be top of your list to help you run and grow your business.

In a world of remote access and 24×7 email availability, summer holidays have changed. For the vast majority of network administrators, taking time off can be a challenge, especially for those working in a small enterprise.

In the midst of government changes to redundancy terms for employers, here are my top tips for business owners who find themselves in the dreaded position of having to to cut numbers.

When considering customer service, you immediately think ‘make/keep the customers happy’ but many do not realise that great customer service isn’t just the product of sales assistants being helpful or having brilliant telephone etiquette. There is in fact a lot more behind it.

Recruiting and retaining staff are major milestones in the life of any small business, not to mention a legal minefield and major financial commitment.

According to a recent survey, more than three quarters of SMEs use freelancers at least once a year. While, 78 per cent of SME owners have worked with at least one team member they’ve never met, and one-in-seven actually have an entire team they’ve never met.

With UK SEO Agency, QueryClick, we are putting together easy to follow snippets of expert advice across a range of search marketing disciplines including search engine optimisation, paid advertising, customer relationship optimisation, content strategy and analytics.

Here multinational search marketing agency QueryClick brings you another snippet of expert advice – this time on making the most of PPC advertising.

Speaking at the UK’s flagship festival for high-potential businesses, Accelerate 2013, Wikipedia founder Jimmy Wales answered the question “Why not do it on the internet?”

Marketing – by our definition – includes every touchpoint with your customer. Why? Because every touchpoint leaves an impression of your brand and your business on that customer, which directly impacts whether they will return and what they might tell others about you.

Greatness doesn’t just happen. The best leaders take steps to ensure that when they do something, they do it better than anyone else.

The vision you create for your brand or business is one of the most powerful drivers of growth.

These words really raise your customer’s hackles and potentially kill potential sales stone dead.