Some of the UKs leading business leaders and opinion formers share their insight and ideas for growth
Customer service is a crucial way to differentiate your business and increase its robustness to weather out the current economic uncertainties. Rather than just examining best practice, examine and learn from any examples of poor customer service you experience yourself to stimulate improvements in your own business.
How long are yours? Four pages? More? But what do you do when you get them from prospective suppliers? I’ll bet that 99 per cent of you, like me, turn to the back page, look at the price, and then make a decision whether to bother reading the rest of it.
The typical strains associated with the run up to Christmas highlight what can happen when one gets overloaded. The challenge is – how best to handle it? Top Tips and some real life examples of people who have handled some exceptional “crushes”!
Since the coalition announced the need for a VAT rise I’ve been telling anyone who’ll listen that it’s the right move. However, I think the rise should be deferred for a few weeks to counteract the disruption to the economy caused by the extreme winter weather.
Think hard about why you want to study – real experience in a company can be a far better way to learn skills and get on in your career.
To be in the final is really exciting, especially waiting for the former candidates to come back. When they arrive and you stand their picking your team, it’s almost like being back at school! For me, Chris picked a really strong team. He had both Jamie and Liz who were two of my top picks from the beginning. However, as good as Chris and his team were, it was Stella’s night.
Follow these tips to ensure that your business doesn’t get the ‘call me back after Christmas’ objections, and make sure that in January you can still get hold of them!
The interview episode always makes for great TV but having been through the process, there is so much the viewers don’t see.
Small businesses may soon be ordering double doses of aspirin following the news that the wording of the Equality Act (which came into force on 1 October this year) has thrown the validity of compromise agreements into confusion.
I’ve just come off the phone to someone who asked my advice on £2,000 of advertising they had been offered. I told them they’d be better off printing their web address on two hundred tenners and chucking them down the street. Spending money is easy – earning it is harder.
Well this week turned into the Stuart Baggs episode as his outrageous boardroom statements continued and amazingly kept him in over one of my tips for the top four!
Let me explain why so many business owners and salespeople get the ‘call me back after Christmas’ objections, only to find in January that they can’t get hold of the person ever again!
If you don’t actively manage your customer base, you’ll end up diluting your resources for growth. If you want your company to grow you need to decide what sort of clients you want – so how do you pin point those that are worth keeping?
MEPs have backed an extension of maternity leave laws to 20 weeks, but what impact will this have on UK businesses?
Week nine and what a week?! With only seven candidates left, the competition is really heating up, and all the candidates seem to be feeling the pressure. As Stella went to answer the phone at 5.30am she was already sniping at the other candidates and calling them lazy!
